FAQ

(Q) Does Action Queen have a curtain showroom?

Covid19 update - we are operating online as per usual.

The warehouse is currently not open to the public sorry. 

For all your enquiries please call Julie 0402 088 309

(A) Yes we have a blockout curtain showroom in Epping Victoria, open by appointment. Call Julie on 0402 088 309 to organise a time.

(Q) How long will it take for my goods to arrive?
(A) Delivery times vary depending where you are located, below is an estimate:

1 - 2 working days (Melbourne, Sydney, ACT, Adelaide)
1 - 4 working days (Regional NSW, Regional VIC)
2 - 3 working days (Brisbane, Gold Coast, Regional South Australia)
3 - 6 working days (Regional QLD, Tasmania)
5 - 9 working days (Western Australia)
6 - 14 working days (Northern Territory)

Orders are shipped Mon-Fri within 2 business days - most are shipped within 1 day.
 

(Q) Which payment do you accept?
(A)  We accept payment via Paypal Express or you can use your credit card via eWay (Visa, Mastercard or American Express). Bank deposit or Cheque is also available.
 

 
(Q) How much is postage?
(A) Postage is free on orders of $100+ otherwise it is $10.

(Q) Do you offer layby?
(A) Yes we offer layby on orders of $75+

Our website layby terms are as follows:
- Bank Deposit only.
- $30 or 20% required, whichever is greater - at time of placing order.
- 8 weeks to pay the balance. (Longer period can be negotiated for larger orders)
- If layby is cancelled deposit is not refundable – this is to cover fees and admin.
 

(Q) The products you have listed on the website, are they in stock?
(A) Yes.

 
(Q) What is your refund and returns policy?
(A) All statutory protections apply as per Australian Consumer Law.  Please contact us within (21) days of receipt of item should a product contain a fault so we can arrange replacement.
 

(Q) What is eWAY?
(A) eWAY is a Tier-1 PCI DSS compliant payment gateway audited daily. Your credit card details are encrypted and protected.

We are an approved eWAY merchant. Click on the eWAY certificate below to learn more.

(Q) What condition is the item in?
(A) New.
 

(Q) Have you received my payment?
(A) All customers are notified by email when we receive payment. Our priority is to pack orders and get them out the door. As we print your order we send you a payment received email. Please check your email inbox message and your spam folder before emailing us. It is best to wait a reasonable timeframe before you ask whether we have your payment. This helps us to process orders quickly rather than spending time answering additional emails. Your patience is appreciated.
 

(Q) What happens if I am not home when my parcel arrives?
(A) If you are not home a card should be left for you by Australia Post, so that your parcel is stored at your local post office for safe pick up.
 

(Q) What if I don’t receive a card in the post?
(A) In the rare instance, that a card is not left or lost in the wind, you can check if your local post office has a “receipted post” parcel waiting for you, if yes, take photo identification to prove it is you. You can also email or ring (03) 8401-4644  to advise your parcel has not yet arrived so that we can do the follow up on your behalf.
 

(Q) Will you inform me when you receive my payment?
(A) Payments can come through at any time of day or night. We check our account daily, and we notify you via email that your payment has been received and your order sent.